PetArrest Privacy Policy

1. Introduction

This Privacy Policy explains how Soft Sync Solutions LLC ("PetArrest," "Company," "we," "us," or "our") collects, uses, stores, retains, discloses, and otherwise processes information in connection with petarrest.com and any related websites, products, services, applications, communications, and content that link to or reference this Privacy Policy (collectively, the "Service").

By using the Service, submitting information to us, or purchasing from us, you acknowledge this Privacy Policy.

2. Scope and Important Context

PetArrest is an entertainment service that creates humorous, fictional pet-themed mock news or mock crime-report content based on user submissions. The Service is intended for adults and is not intended for use in connection with human beings or real accusations against people.

We do not collect only email addresses. In addition to contact and order information, we may collect and retain uploaded media, prompts, generated outputs, technical data, communications, and marketing-use copies as described below.

3. Information We Collect

We may collect the following categories of information:

1. Contact Information. We may collect your email address and any other contact information you choose to provide.
2. User Submissions. We may collect and retain photos, videos, pet names, prompts, fictional "crime" descriptions, captions, instructions, notes, reviews, and any other materials you upload, transmit, or provide through the Service.
3. Generated Content and Working Files. We may create, collect, store, and retain generated videos, images, scripts, captions, mock reports, still frames, draft renders, intermediate files, edited assets, metadata, and final deliverables created from or related to your order.
4. Transaction and Order Information. We may collect information about purchases, order status, timestamps, amounts, delivery status, refund or dispute history, and related records. Payments may be processed by third-party payment processors such as Stripe. We may receive limited transaction details such as your payment status, billing-related metadata, country, last four digits of a payment card, dispute information, and other information reasonably necessary to process and support the transaction. We do not need you to send us full payment card numbers by email or support message.
5. Communications. If you contact us, we may keep records of your messages, support requests, reviews, survey responses, and other communications.
6. Device, Log, and Usage Information. Like most websites and online services, we or our vendors may automatically collect technical information such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, interactions, timestamps, approximate location derived from IP address, and diagnostic or crash information.
7. Cookies and Similar Technologies. We and our vendors may use cookies, pixels, local storage, session tools, or similar technologies to operate the Service, remember preferences, secure the Service, understand performance, and improve the user experience.

4. How We Use Information

We may use information we collect to:

1. provide, operate, maintain, and improve the Service;
2. create, process, render, store, deliver, and re-deliver content and orders;
3. communicate with you about orders, delivery, service messages, support, and updates;
4. process payments, prevent fraud, detect abuse, investigate disputes, and enforce our Terms;
5. monitor performance, debug errors, secure the Service, and maintain records;
6. analyze usage, test features, improve workflows, and develop or support current or future products or services;
7. comply with law, legal process, regulatory requests, or valid governmental demands;
8. advertise, market, promote, demonstrate, and showcase the Service, including by using customer submissions and generated content as described below; and
9. store, retain, archive, and reuse submissions, outputs, and related records as described in this Privacy Policy and our Terms of Service.

5. Marketing and Public Display of Customer Content

A core part of our business model is that we may retain submissions and generated outputs and may use them in marketing and promotion. That means we may use original uploads, screenshots, still frames, clips, excerpts, edited versions, captions, prompts, pet names, and generated videos, reports, or related content, whether used in whole or in part, alone or together with other materials, in our marketing materials, website, social media, paid advertisements, emails, demos, case studies, or similar channels, without notice, approval, attribution, or compensation.

To the maximum extent permitted by law, this may occur whether or not an order is completed, delivered, refunded, charged back, or later deleted from our systems.

If you do not want us to have those rights, do not use the Service.

Once content has been published, shared, cached, reposted, archived, incorporated into marketing materials, or distributed to third parties or platforms, we may not be able to fully recall or delete every copy.

6. How We Disclose Information

We may disclose information:

1. to vendors and service providers that help us operate the Service, such as payment processors, hosting providers, cloud storage providers, email delivery providers, analytics providers, security providers, customer-support providers, and media or content-processing providers;
2. to professional advisors such as lawyers, accountants, auditors, insurers, and financing sources;
3. to law enforcement, regulators, courts, or other third parties if we believe disclosure is appropriate to comply with law, legal process, or governmental request, or to protect the rights, property, safety, users, the public, or the Service;
4. in connection with an actual or proposed merger, acquisition, financing, investment, sale of assets, bankruptcy, reorganization, or similar corporate transaction; and
5. publicly or semi-publicly when we use customer content or generated outputs in marketing, promotion, demonstrations, or similar business uses.

We may also disclose information at your direction or with your consent.

7. Retention

We may retain information for as long as we determine necessary or useful for the purposes described in this Privacy Policy, including to provide the Service, preserve evidence, resolve disputes, enforce agreements, prevent abuse, maintain records, comply with legal obligations, support backups and archives, and use customer content in marketing or promotional materials. This may include original uploads, working files, edited assets, generated outputs, order records, communication history, and archival or marketing copies.

Retention periods may vary by data type, order history, technical need, legal requirement, dispute status, and business purpose. Even if you request deletion, we may retain information where permitted or required by law, for legitimate business needs, for security or fraud prevention, in backups and archives, or where content has already been published or incorporated into marketing materials.

Deletion or opt-out requests do not obligate us to delete or withdraw content that has already been published, distributed, licensed, embedded in marketing materials, preserved in backups or archives, or retained for legal, security, fraud-prevention, or internal business purposes, except to the extent applicable law requires otherwise.

8. Your Choices and Rights

You may choose not to provide certain information, but doing so may prevent us from providing the Service.

Order and service emails. We may send transactional or service-related emails needed to process and deliver your order or respond to support issues. These communications are generally not optional while an order or support request is active.

Marketing emails. If we send promotional emails, you may unsubscribe using the instructions in those emails, but we may still send service or legal notices.

Access, correction, and deletion requests. Depending on where you live and to the extent applicable law gives you such rights, you may ask us to provide access to certain information, correct inaccurate information, or delete certain information. To submit a request, contact us at hello@petarrest.com. We may take reasonable steps to verify your identity and authority before acting on a request, and we may deny or limit requests where allowed by law, including where retention is needed for transactions, chargebacks, legal compliance, published marketing uses, security, fraud prevention, or legitimate internal business purposes.

California and similar state-law rights. If you are entitled to rights under an applicable U.S. state privacy law, you may also have rights to know, access, correct, delete, and obtain information about certain disclosures or "sale" or "sharing" concepts as defined by applicable law. If and when such rights apply to us and to your request, we will handle requests in accordance with applicable law and may require verification.

Because the Service may operate exclusively online, requests may be submitted by email to hello@petarrest.com, unless applicable law requires an additional method.

We do not promise to offer any right that applicable law does not require.

9. Cookies and Similar Technologies

We may use essential cookies and similar technologies to keep the Service functioning, authenticate sessions, prevent fraud, and remember settings. We or our vendors may also use analytics or similar tools to understand traffic, engagement, and performance.

You can often control cookies through your browser settings. If we use non-essential cookies or similar technologies in a way that requires consent under applicable law, we will seek that consent where required.

10. Data Security

We use administrative, technical, and organizational measures that we believe are reasonable in light of the nature of the information we process. However, no method of transmission over the internet, no cloud storage system, and no electronic security measure is guaranteed to be completely secure. You use the Service and submit information at your own risk.

11. International Data Transfers

The Service is controlled and operated from the United States. Information we collect may be transferred to, stored in, and processed in the United States or other countries where we or our vendors operate. Those places may have data-protection laws that are different from the laws of your country or jurisdiction.

By using the Service, you understand that your information may be transferred to and processed in the United States and other jurisdictions, subject to applicable law.

12. Children's Privacy

The Service is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 13, and we do not permit users under 18 to use the Service. If you believe a child has provided personal information to us, contact us at hello@petarrest.com, and we will take commercially reasonable steps to address the issue as appropriate.

13. Third-Party Links and Services

The Service may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, content, or practices of those third parties. Your use of third-party services is governed by their own terms and policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will become effective when posted, unless we state otherwise. Your continued use of the Service after the effective date of an updated Privacy Policy indicates your acknowledgment of the updated policy.

15. Contact Us

PetArrest is operated by:

Soft Sync Solutions LLC

254 Chapman Rd, Ste 208 #14800, Newark, Delaware 19702 US

Support and Privacy Requests: hello@petarrest.com

If you have a privacy request, contact: hello@petarrest.com.